Ahead of your visit, we would like to draw your attention to the following information to help you make the most of your festival experience.

CHILD PROTECTION & SAFEGUARDING

The festival takes place in the grounds of Rugby School which has a statutory duty to safeguard and promotes the welfare of children. Teachers in charge of visiting school groups as well as parents of visiting children are responsible for maintaining acceptable levels of supervision whilst on the school site. Additionally, those attending the festival, including public, are required to remain within the areas of the school defined on the map and use only those defined routes. Please be aware that CCTV is in operation throughout the school site and that there are separate toilet facilities for adults and children which are clearly signed. 

HOW TO GET HERE

Festival On The Close takes place in the historic grounds and venues of Rugby School, situated in Rugby town centre. You can find more information about town centre public transport and car parking on Rugby Borough Council's website. If you are travelling by train, the festival is approx a 20-minute walk from Rugby Station, or taxis are available outside the station.

Please see Assisted Access arrangements below for more information.

TICKETS & WELCOME DESKS

Please bring your printed or e-tickets to the event where they will be checked at the venue's welcome desks. Access to the festival venue will not be granted without a ticket.

If you did not receive email confirmation at the time of booking or you have misplaced your ticket, please contact us in advance wherever possible by emaling info@macreadytheatre.co.uk If you are unable to report a lost ticket in advance, please report to the venue welcome desks upon arrival where our Front of House team will be able to help you.  

EVENT ASSISTANCE

A team of volunteer marshals, security and first aiders will be on hand throughout the festival to offer event assistance. Our friendly events team are there to help you, so please don't hesitate to ask them if you need any help or have any questions during your visit.

REFRESHMENTS, BARS & TOILETS

Looking to enjoy some food at the festival? Refreshments will be on sale from a variety of vendors on The Close. Vendors include; Bars serving alcoholic beverages, coffee stands serving hot and cold soft drinks, and food stands providing pizzas, burgers and more.

No food or drink is to be bought into the venue. Bags may be searched upon entry. Toilet facilities are also available, locations will be clearly signposted at the venues.  

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TAKING YOUR SEAT AT THE VENUES

We request that you are seated at least 10 mins before the scheduled performance start time. Latecomers may not be admitted.

ACCESSIBILITY INFORMATION

If you have any access requirements and would like to talk to a member of the team before attending, please don't hesitate to get in touch. Email info@macreadytheatre.co.uk

Customers with access requirements can purchase a free essential companion ticket, where they are necessary only to assist them with their visit. Such tickets are available only to customers with the need to bring companion. We do not require the customer(s) to be registered as disabled, and the right to a free companion ticket is not conferred because of such a registration. Free essential companion tickets are applicable to all seats in a venue. However, they are subject to availability and may not be available for certain events. We may require proof of eligibility and decisions on free tickets are entirely at our discretion. We retain the right to review, amend or withdraw the free essential companion tickets at any time. If you wish to book a essential companion ticket please contact info@macreadytheatre.co.uk 

TERMS & CONDITIONS

Please also be sure to refer to our Terms & Conditions with regards to topics such as photography and event cancellation policy.