TERMS & CONDITIONS
Ahead of your visit, we would like to draw your attention to the following information to help you make the most of your festival experience.
CHILD PROTECTION & SAFEGUARDING
The festival takes place in the grounds of Rugby School which has a statutory duty to safeguard and promotes the welfare of children. Teachers in charge of visiting school groups as well as parents of visiting children are responsible for maintaining acceptable levels of supervision whilst on the school site. Additionally, those attending the festival, including public, are required to remain within the areas of the school defined on the map and use only those defined routes. Please be aware that CCTV is in operation throughout the school site and that there are separate toilet facilities for adults and children which are clearly signed.
Welcome Desks
Please bring your tickets to the event, these will be checked at the venue welcome desks. Access to Festival venues will not be granted without a ticket. If you did not receive email confirmation at the time of booking or you have misplaced your ticket, please contact us in advance: info@macreadytheatre.co.uk
If you are unable to report a lost ticket in advance, please report to the venue welcome desks upon arrival where our Front of House team will be able to help you.
Souvenir Programmes
If you have purchased a souvenir programme, this will be given to you on arrival at the Welcome Desk. Souvenir programmes will cost extra on the door.
Event Assistance
For outdoor events there will be Volunteer Marshalls, Security, and First Aiders on hand, as well as Front of House staff. Should you have any queries please speak to one of the Events Team who are there to help you.
Concessions and Toilets
Refreshments will be on sale throughout the event from a variety of vendors on The Close. Vendors include; Bars serving alcoholic beverages, coffee stands serving hot and cold soft drinks, and food stands providing pizzas, burgers and more. No glassware is to be bought into the venue. Bags may be searched upon entry.
Toilet facilities are also available, locations will be clearly signposted at the venues.
Assisted Access
If you have any access requirements and would like to talk to a member of the team before attending, please don't hesitate to get in touch. Email info@macreadytheatre.co.uk
Customers with access requirements can purchase a free essential companion ticket, where they are necessary only to assist them with their visit. Such tickets are available only to customers with the need to bring companion. We do not require the customer(s) to be registered as disabled, and the right to a free companion ticket is not conferred because of such a registration. Free essential companion tickets are applicable to all seats in a venue. However, they are subject to availability and may not be available for certain events. We may require proof of eligibility and decisions on free tickets are entirely at our discretion. We retain the right to review, amend or withdraw the free essential companion tickets at any time. If you wish to book a essential companion ticket please contact info@macreadytheatre.co.uk
TERMS AND
CONDITIONS
Seating in the arena is not allocated and location is offered on a first come first served basis. Blankets and chairs are not provided but are encouraged to enjoy the full festival experience.
Food and Beverage concessions will be available for you to enjoy throughout your visit. Please no glassware is to be bought into the venue.
Other events take place in outdoor venues or in existing Rugby School venues. Whilst we have made every effort to ensure that the seating plans in these venues are an accurate representation of the seating in the venue, there may be some slight variation in the actual position of seats in order to ensure the best possible experience for audiences. Please see our terms and conditions below and visit our website for more information: www.festivalontheclose.co.uk
Information updates
As event organisers we will make every effort to provide the latest information on all acts and timings as well as practical arrangements on the website and social media platforms. As event goers you should ensure that you check these sites to be informed of the latest information prior to attending the event.
Venue entry
You must present a printed or electronic ticket upon request at the venue in order to be granted access.
Venues Access
The Tandem Outdoor Arena is a temporary venue situated on The Close, in the grounds of Rugby School accessed via Queen’s Gate on Barby Road. Patrons should be aware that car parking in the town centre may be a short distance away from the venue. The area immediately surrounding the venue is grassed and in wet weather may be slippery. For information on Assisted access, see above.
Wet Weather Policy
Our open-air venues are subject to the vagaries of the British weather. The health and safety of our performers and audiences is our primary concern and therefore in poor weather we may be required to stop and re-start performances in this venue or even end it early. For our cancellation policy please see below. It's best to come prepared for all types of weather: bringing your own shade in the afternoon is particularly important, as is a jumper for the end of evening performances. Sun hats, sun cream, sunglasses, raincoats and rain hats should all be considered. Umbrellas are not permitted. Although most performances are completed each year, as the auditorium is completely uncovered, we may have to stop and re-start the show. On rare occasions, it will not be possible for us to complete the performance, but we will never cancel a performance before the advertised start time. We don't want to disappoint anyone - audiences or our artists (who are always keen to perform, if possible).
Tickets are non-refundable in the event of cancellation because of the weather but may be exchanged for ticket(s) to events in Macready Theatre's public programme up to the equivalent cost, or to next year's Festival on The Close. We are fortunate that Festival on The Close is part of the Macready Theatre's public programme of professional comedy, theatre, film, dance and music, meaning in the unlikely event that one of our festival events is cancelled, we can offer you a range of amazing alternatives in exchange to choose from to make up for your disappointment. When you're ready to exchange you should: a. Find the event(s) you would like to exchange your tickets for on Macready Theatre website. b. Contact the Theatre by emailing info@macreadytheatre.co.uk with your request or write to: The Theatre Manager, Macready Theatre, Lawrence Sheriff Street, Rugby, CV22 5EH. In both cases, please state your original booking order number, full name, address and make sure to include the preferred event(s) you wish to exchange into.
Cancellation and Refund Policy
As event organisers we reserve the right to alter and/or amend the advertised guest/support artists/performers, event schedules, performance timings (advertised or otherwise) and advertised programme content, without prior notice and without liability. In the event that a headline act cancels with at least 24 hours’ prior notice, every effort will be made to provide an alternative act of a similar status and genre and you will be notified of any such change. If you are unhappy with the replacement act(s), you can apply to the festival organisers for a refund of your ticket price minus any booking fee which you may have paid, though this must be done in advance by emailing info@macreadytheatre.co.uk If a headline act cancels with less than 24 hours’ notice prior to a performance, a full refund will be made less any booking fee which may have been paid. For wet weather cancellation policy, see above.
Photography and Recording Policy
Personal Use Only. You may create Recorded Materials using a mobile phone or other personal device, for your own personal, non-commercial use only.
You may not sell, license, or otherwise monetise any content recorded at the Festival. Live streaming is strictly prohibited, including via any social media or video platform. Please do not upload any content longer than 2 minutes to social media or websites. Documentary projects, books, or any commercial exploitation of photographs, video or audio from the Festival are not permitted under any circumstances. By purchasing a ticket, you will be deemed to have consented to being photographed, filmed and recorded. Your image may be used by the promoters in any materials relating to the event and any future promotions. You will not be entitled to any payment for this.
Behaviour
Festival staff and volunteers deserve to be treated with dignity and respect. Festival patrons are expected to behave in an appropriate manner so as not to interfere with the enjoyment of fellow festival goers and should at all times comply with any instructions given by festival staff. The festival organisers have the right to refuse access or remove any patron who does not comply with the above.
Smoking and Vaping is prohibited anywhere on the Rugby School grounds.